5 Mistakes to Avoid When Hiring Movers
1. Overlooking the Importance of In-Home Estimates
It might seem convenient to get a quote over the phone or online, but that estimate is only as accurate as the information provided. One of the biggest mistakes people make is skipping an in-home or virtual walk-through before booking movers.
Why does this matter? Because without seeing your home, your belongings, and understanding any special requirements—like narrow staircases, bulky furniture, or fragile heirlooms—movers can’t give an accurate cost or time estimate. That means you’re likely to face last-minute price hikes, extended move times, or unprepared crews on moving day.
A reputable moving company will insist on either an in-person or virtual consultation before giving a final quote. This shows they’re thorough, professional, and respectful of your time and budget. If a mover rushes to quote you without even seeing what they’re moving, consider that a red flag.
Pro tip: Be wary of companies that give lowball estimates over the phone. It might sound appealing upfront, but you’re likely to face unexpected charges when the real work begins.
2. Failing to Check Credentials and Insurance
Not all movers are created equal. In fact, one of the easiest ways to protect yourself from moving scams or sloppy service is by checking a company’s credentials and insurance.
Start with the basics: Is the mover licensed and insured? For local moves, that typically means state registration. For interstate moves, companies should be registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a USDOT number. You can verify this on the FMCSA website in minutes.
Equally important is insurance. Reputable movers should offer basic coverage for your items and give you the option to purchase additional protection. If a company avoids the topic or downplays the need for coverage, take it as a sign they may not prioritize your belongings as much as you do.
Real-life scenario: Imagine trusting someone to move your antique dining table—only to find it scratched or damaged, and then realizing the company had no real liability. Don’t leave your valuables to chance.
Bottom line: Credentials and insurance aren’t just technical details—they’re proof a company stands behind its service.
3. Choosing Based Solely on Price
Everyone loves a good deal. But when it comes to movers, going with the cheapest option can cost more in the long run.
Here’s the truth: A low price often means cutting corners. That could be fewer crew members, older equipment, or rushed jobs that leave your belongings at risk. It might also indicate a lack of experience or a bait-and-switch tactic where fees balloon once your items are on the truck.
Instead of focusing only on cost, consider value. Ask yourself:
Do they provide detailed quotes?
Is their team professional and communicative?
Do they offer real customer support?
Are their reviews consistent and trustworthy?
High-end doesn’t mean overpriced—it means quality, care, and accountability. If you’re moving your life from one place to another, investing in the right team makes a difference.
Remember: When it comes to movers, you often get what you pay for. Choose wisely.
4. Not Reading the Fine Print
Moving contracts aren’t thrilling reads—but ignoring them can lead to big headaches. Skipping over the paperwork is a mistake even seasoned movers make.
Before signing anything, take the time to review your estimate, terms of service, and liability clauses. Are the hourly rates clear? What about fuel charges, stair fees, or long-carry charges? Some movers might tack on extras you weren’t expecting—simply because they’re buried in the fine print.
Also, pay attention to cancellation policies. Life is unpredictable, and sometimes plans change. Knowing the terms in advance can save you money and frustration.
What to look for in a solid moving agreement:
Itemized estimate
Timeline of services
Liability and insurance details
Clear breakdown of all fees
Policies for delays or rescheduling
Insider tip: If anything in the paperwork feels vague or confusing, don’t hesitate to ask. A trustworthy company will always be happy to explain.
5. Ignoring Reviews and Reputation
These days, a company’s online reputation is as valuable as any license. Customer reviews, ratings, and testimonials give you real insight into what it’s like to work with a mover—beyond the glossy website or polished sales pitch.
Look beyond the star rating. Read the comments. Are customers praising the team’s professionalism, punctuality, and care? Or are there recurring complaints about broken items, surprise charges, or poor communication?
Also, check how the company responds to negative feedback. Do they engage respectfully and offer solutions—or ignore the problem altogether? That tells you a lot about their culture and customer care.
Places to check:
Google Reviews
Better Business Bureau (BBB)
Yelp
Trustpilot
Local forums or neighborhood groups
Don’t underestimate word-of-mouth recommendations, either. Ask friends, family, or coworkers about their experiences. A glowing referral can be more valuable than a hundred online reviews.
Key takeaway: A company’s reputation is earned—not claimed. Do your homework, and trust your instincts.
Conclusion: Invest in a Moving Experience That Reflects Your Standards
Moving is more than boxes and trucks—it’s about trusting someone with your home, your memories, and your peace of mind. Avoiding these five common mistakes can spare you from costly surprises, wasted time, and unnecessary stress.
The right movers aren’t just strong—they’re smart, reliable, and respectful of what matters to you. So take your time. Ask questions. Read the details. And choose a moving team that values professionalism, transparency, and customer care as much as you do.
Because a move done right is more than a service—it’s a smooth new beginning.